You may have experienced long wait times if you have been trying to contact the City of Shreveport Water Department within the last few days.  The Water Department acknowledges this and is attempting to do something about the delays.  Since it is taking people longer than normal to reach customer service a text-bot was created to reduce the call volume.

If you need to report a payment or request an extension, please text “hello” to (318) 524-8794.

This system will promptly process extensions and payment notifications, helping you avoid disconnects.